Professional History
Web Development Intern
October 2017 - Present
Created and maintained the website for the Education League
Worked closely with the league's executive director to style and deploy the site
Charged with updating website content and approving site changes
IT Help Desk Technician II &Â Video Technician
February 2014 - July 2016
Supported entire staff of over 600 with approximately 400-500 working remotely
Handled creation, distribution and revocation of employee network credentials
Created materials for and conducted the Information Technology portion of the new hire training for classes ranging in size from 15-20 participants
Monitored and found better methods of video conversion/storage/shipment
Interfaced with PI vendors and IT staff to find better, more secure methods of video submission and formatting
IT Help Desk Technician Assistant/Level I
November 2013 - February 2014
Provided support to an office staff of approx.. 100
Offered assistance in person, by telephone, email and via remote control
Organized and redirected IT Help Desk tickets